Shipping & Returns
Shipping Costs
We offer affordable and reliable shipping options for our books and merchandise. Shipping costs are calculated automatically at checkout, based on your location and chosen shipping method.
Book Shipping Rates:
-
Standard Shipping (2nd Class Postage): £3.30
-
First-Class Shipping: £3.30
Free Shipping:
-
Enjoy free shipping on all orders over £25. The shipping cost will be automatically deducted at checkout when your order meets this threshold.
Merchandise Shipping:
-
All Afroclectic merchandise (e.g., clothing, accessories) is shipped via an external provider. Shipping costs for merchandise will be calculated at checkout, based on your location and the shipping method chosen.
Shipping Policy
We want to ensure that your orders arrive quickly and safely. Below are the details of our shipping policy.
Processing Time:
-
Books: All book orders are processed within 1-2 business days.
-
Merchandise: Merchandise orders may take 2-3 business days to process, depending on availability.
Delivery Times:
-
1st Class Shipping: Usually delivered in 1-2 business days after dispatch.
-
2nd Class Shipping: Usually delivered in 2-3 business days after dispatch.
-
Merchandise: Delivery times vary depending on the external shipping provider's terms.
International Shipping:
-
We currently only offer shipping within the UK. For international orders, please contact us for more details.
Track Your Order:
-
Once your order has been dispatched, you will receive an email with tracking details (if applicable), so you can monitor the delivery of your items.
Issues with Shipping:
-
If there are any issues with your delivery, such as delays or lost items, please contact us immediately at izzie@afroclectic.co.uk, and we will assist you in resolving the matter.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, please see our returns policy below, in accordance with UK law.
Returns & Exchanges:
-
Books: Under the Consumer Contracts Regulations, you have 14 days from the day you receive your book(s) to cancel your order and return the item(s) for a full refund. Please note, items must be returned unused and in their original condition, including any packaging. If the book has been opened or damaged, we may not be able to accept the return.
-
Merchandise: If you wish to return merchandise, you have 14 days from receipt to cancel the order. The item(s) must be returned unused, undamaged, and in its original packaging. If the item has been worn or used, we reserve the right to refuse the return. Please also ensure any tags or labels are still intact.
How to Return an Item:
-
Please contact us at izzie@afroclectic.co.uk to notify us of your return request.
-
Provide your order number, and details of the items you wish to return.
-
We will provide you with instructions for sending your items back.
Return Shipping Costs:
-
Unless the item is faulty or not as described, customers are responsible for the cost of returning items. We recommend using a tracked service for returns, as we are not responsible for items lost in transit.
Refunds:
-
Refunds will be processed within 14 days of receiving the returned item(s). Refunds will be made to the original payment method. Please allow up to 5 business days for the funds to be processed back into your account.
Faulty or Incorrect Items:
-
If you receive an item that is faulty, damaged, or incorrect, please contact us immediately at [support email]. We will arrange a free return and send you a replacement or issue a refund, depending on your preference.
Exclusions:
-
Please note that we are unable to accept returns for personalised or custom-made items unless they are faulty or damaged upon arrival.
​
Contact Us:
For any queries regarding shipping or returns, please do not hesitate to get in touch with us at izzie@afroclectic.co.uk or visit our Contact page on the website.
​
Thank you for choosing Afroclectic. We appreciate your business and are here to assist you with any issues or concerns.